05 December 2017: Pepperclub Hotel & Spa, a five-star hotel situated in the heart of Cape Town, was awarded the titles of South Africa’s Luxury City Hotel and Luxury All Suite Hotel at the 2017 World Luxury Hotel and Spa Awards ceremony held on Saturday, 2 December in Switzerland.
“The World Luxury Hotel and Spa Awards were established in 2006 and are recognised as the pinnacle of achievement in service excellence and awarded to luxury hotels and spas based not only on world class facilities and service, but also on extending their service standards beyond the normal call of duty,” explains Efi Ella, general manager at Pepperclub Hotel & Spa.
“As such, winning two award categories is a top honour for our hotel, as it serves to recognise our staff’s hard work and dedication to the guest experience at Pepperclub Hotel & Spa,” he comments. “And the fact that this award is voted for by the public cements this sentiment,” he adds.
“Recognition from global awards like the World Luxury Hotel and Spa Awards are also a significant way to drive global tourism to South Africa and, in turn, provide more jobs,” explains Ella who points to the recently released Tourism and Migration Survey by statistics South Africa, which revealed that almost 3,5 million travellers passed through South African ports of entry in August 2017 – 97% of whom were in the country for a holiday and a 5% increase in tourists year-on-year.
“As we enter the busy festive season in Cape Town, traditionally characterised by an influx of both local and global guests, we are proud to say that our staff are ready to offer excellent service to our guests, ensuring repeat visits to our beautiful country,” concludes Ella.