Rates are quoted in South African Rand (ZAR) per suite per night, single and double occupancy. Two (2) Bedroom, Three (3) Bedroom and The Penthouse Suites are charged per suite per night, irrespective of the number of people occupying the suite.
The rates are inclusive of a Full English Breakfast (to be taken in the restaurant), VAT (currently at 14 %) and a 1 % Tourism Levy on accommodation (TOMSA levy), but exclude any additional meals or services. Kindly note that all Room Service Breakfasts will be charged at full prices – it is therefore not included in the rates.
Pepper Club Hotel & Spa reserves the right to amend the rates to reflect any adjustments to the rate of VAT levied prior to the time during the validity of this booking, or any levies imposed by government or any other authorized body, or due to strategic financial considerations by Pepper Club Hotel & Spa, notifying the guest in writing fifteen (15) days notice prior to the date of the amendment, becoming effective.
CHECK-IN AND CHECK-OUT TIMES
Check in time is from 14h00. A guaranteed check-in prior to 14h00 can be arranged by pre-registering the room from the night before for an additional charge. Earlier check in times, if requested, will be considered, subject to the availability of rooms and may be subject to an additional charge. In all instances expected arrival times should be advised, particularly arrivals after 18h00.
Check out time is prior to 11h00. All requests for a late departure are subject to availability and may be subject to a late departure fee.
Day use rooms may be made available at the discretion of management. Rates, where not published in the accompanying rate sheets, will be quoted on request. Day use room rates are not commissionable.
CUSTOMER SERVICE CONTACT
Name: Reservations Department
Tel: +27 (21) 812 8888
Fax: +27 (21) 812 8800
On successful booking, an email confirmation with your reservation number will be sent to the email specified in the booking request.
Use of information collected on the site – We want to help you maintain your privacy on the Internet. We will treat your information in total confidence and will only share your information with our affiliates and will not sell, share or rent this information to any other third-parties. The information which we collect from you may be used for a variety of reasons, such as enquiries or feedback, provision of contacts and business details in response to enquiries, The Pepper Club’s operations, marketing services, meeting requirements to make disclosure under any law applicable to South Africa, auditing and collection of amounts owing to The Pepper Club.
E-Mails of promotions – We may also use the information we collect to be able to better meet your needs by sending you information on new services or products which may be of interest to you. From time to time we will mail you information about us. If you do not wish to receive the e-mail or mail, you can opt out by contacting us or e-mailing us with a request to be removed from our mailing list. When we will disclose information – We may disclose information if required to do so by law, if it is required to protect the safety of our customers, or if we believe that such action is necessary to protect and defend our rights or property, the site or our customers.
Only upon request will we provisionally book the accommodation and/or venue. Provisional bookings are only deemed confirmed upon receipt of the required deposit (subject to availability, since availability changes on a daily basis).
- Upon confirmation of booking a 100% deposit, will be payable immediately upon the booking creation date to secure FIT bookings (10 rooms and less).
- Full accommodation due for your stay will be deducted off your credit card once you have accepted the Terms and Conditions and completed the required information.
- Full pre-payment of total services booked is required 30 days prior to the arrival date.
In the event of a cancellation, or an amendment that reduces the number of rooms held or the number of nights held:
- in excess of thirty (30) days prior to the arrival date, no cancellation fees will be levied. Any deposit received will be refunded in full.
- between fifteen (15) and thirty (30) days prior to the arrival date, a ten (10) % cancellation fee will be levied, on the total value of the Suites cancelled.
- between eight (8) and fourteen (14) days prior to the arrival date, a fifty (50) % cancellation fee will be levied, on the total value of the Suites cancelled.
- within seven (7) days prior to the arrival date, a one hundred (100) % cancellation fee will be levied, on the total value of the suites cancelled.
Please note that unforeseen cancellations due to war, unrest or any other related circumstances are subject to the abovementioned terms and do not constitute a valid reason for waiver of the cancellation policy terms. No refund will be given to guests leaving prior to booked departure dates, as this is considered a cancellation, which falls within the stipulated cancellation policy.
ADDITIONAL PERSON / CHILDREN’S POLICY
All Deluxe Studio Suites may have a maximum of two (2) adult occupants – a cot may be placed in this room for children under two (2) years of age.
All Superior Deluxe Studio Suites may have a maximum of three (3) occupants – two (2) adults and one (1) child (under the age of twelve (12) years and occupying the sleeper couch).
The children policy allows all children under the age of twelve (12) years, sharing with an adult/s, and falling within the normal occupancy allowed per room category, to stay free of charge.
All children twelve (12) years and older, will be charged a flat rate of R 550.00 per suite per night, inclusive of VAT, one (1) % Tourism Tax and Full English Breakfast (to be taken in the restaurant), should they fall outside of normal occupancy numbers allowed per room category.
Please advise reservations, at the time the booking is made, the dates of birth of the children who will be staying at the hotel.
Please be advised that due to the stringent smoking laws, all public areas, function rooms and selected bedrooms have been declared non-smoking areas and under the South African Tobacco Productions Control Act any person who fails to comply with this notice shall be prosecuted and may be liable to a fine. We appreciate your cooperation in complying with the legislation. Should you require any further information, please do not hesitate to contact us.
NON WAIVER OF RIGHTS
The client/guest shall be responsible for any loss or damage to allocated rooms, furnishings, utensils or equipment therein, or within the hotel, caused by any act or omission by the client/guest or their employee.